Our FAQ

Click "Register" and follow the instructions to create a new account.

Use the "Forgot Password" feature to set a new password.

You’ll find the tracking link in your order confirmation or in your account under "Orders".

We accept common payment methods such as credit card, Amazon Pay, PayPal …

Contact our support team or use the cancellation option in your customer account, provided the order has not yet been shipped.

Through our online store, we can only ship within Germany. We ask customers outside of Germany to contact us directly.

Delivery typically takes 2–5 business days, depending on your location.

Yes, returns are accepted within 14 days. You can find more information under "Return Policy".

The Terms and Conditions and Privacy Policy are linked in the website footer.

ELASKON offers specialty lubricants, corrosion inhibitors, underbody protection, cavity preservation, multi-purpose sprays, and other care products for vehicles, machinery, and metal surfaces.

Please read the respective product description carefully—it specifies the area of application, usage instructions, and suitable surfaces. If you have any questions, please feel free to contact us.

Not all products are available for purchase through the online store. If you can’t find what you’re looking for, please contact us.

All prices are exclusive of shipping costs. Delivery typically takes 3–5 business days.

We’re happy to assist you with questions regarding product selection or application. Please contact us via email or phone.

Some products are chemical-based or aerosol-based (e.g., underbody protection, sprays)—therefore, they include warnings and safety instructions (e.g., flammable substances). Please follow the instructions in the safety instructions or the safety data sheet.

Yes—ELASKON also offers combo packs or compatible products for cleaning, maintenance, and protection, depending on your needs and application. If you’re unsure which products can be combined, we’re happy to help.

Surfaces should be clean, free of grease and oil, and dry. If necessary, follow the application instructions (e.g., temperature, drying time, safety precautions for aerosols).

You can reach us by phone at +49 351 28575-0 or by email at info@elaskon.de